Refund policy

RETURN / REFUND POLICY

NEIL J. RODGERS WILL ACCEPT MERCHANDISE PURCHASED FROM OUR WEBSITE FOR REFUND WHEN RETURNED IN IT'S ORIGINAL CONDITION AND ACCOMPANIED BY THE ORIGINAL SALES SLIP / RETURN FORM. SHOES MUST BE RETURNED UNUSED AND UNDAMAGED IN THEIR ORIGINAL PACKAGING (ORIGINAL SHOE BOX, DUST BAG, HEEL TAPS, AND ADHESIVE SOLE TAGS). PLEASE ENSURE THAT SHOES ARE WORN ONLY ON A CARPETED SURFACE AND ARE UNMARKED. BOXES NEED TO BE WRAPPED AND FULLY PROTECTED FOR SHIPPING.

USA / CANADA:
MERCHANDISE MUST BE RETURNED (I.E. POSTMARKED) TO NEIL J. RODGERS WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

FOR A FULL REFUND ON NON-SALES ITEMS, PLEASE USE THE RETURN LABEL INCLUDED WITH YOUR DELIVERY.

ITEMS PURCHASED ON SALE ARE ELIGIBLE FOR RETURN AT A CHARGE OF $20.00 PER PAIR. PLEASE EMAIL US AT INFO@NEILJRODGERS.COM FOR A RETURN LABEL.

ITEMS MARKED "FINAL SALE" ARE NOT ELIGIBLE FOR RETURN NOR EXCHANGE.

REST OF THE WORLD:

FOR NON-SALES ITEMS, PLEASE EMAIL US AT INFO@NEILJRODGERS.COM FOR A RETURN LABEL. THE COST TO USE THE LABEL IS US$ 100.00 PER PAIR.

PURCHASES OF SALES ITEMS ARE FINAL AND ARE NOT ELIGIBLE FOR RETURN / REFUND.

FOR INTERNATIONAL SHIPMENTS, PLEASE STATE ON ALL CUSTOMS FORMS THAT ITEMS ARE BEING RETURNED FOR A REFUND. FAILURE TO MAKE SUCH A DECLARATION MAY RESULT IN THE SHOES BEING RETURNED TO YOU OR YOUR ACCOUNT INCURRING A CHARGE FOR DUTIES. PLEASE NOTE THAT FOR NON-USA RETURNS, TAXES AND DUTIES ARE NOT REFUNDABLE NOR FOR THE ACCOUNT OF NEIL J. RODGERS.

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ALL UNDAMAGED, PROPERLY RETURNED ITEMS WILL BE CREDITED TO THE ORIGINAL PURCHASER'S ACCOUNT AS QUICKLY AS POSSIBLE. NEIL J. RODGERS RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS. SOILED OR DAMAGED RETURNS WILL BE SENT BACK TO THE CUSTOMER (AT CUSTOMER'S EXPENSE) AND A REFUND WILL BE DENIED.

FOR QUESTIONS ON ORDERS, SHIPPING AND RETURNS, PLEASE EMAIL US AT INFO@NEILJRODGERS.COM.