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CUSTOMER CARE

SHIPPING POLICY

ALL ORDERS WILL SHIP WITHIN TWO BUSINESS DAYS FROM PROCESSING (UPTO FOUR BUSINESS DAYS DURING HOLIDAY PERIODS).

USA / CANADA:
FOR DELIVERY WITHIN THE USA / CANADA, YOUR ITEMS SHOULD ARRIVE WITHIN THREE TO FIVE BUSINESS DAYS FROM SHIP DATE (UNLESS DELAYED BY EVENTS BEYOND OUR CONTROL).

FOR ALL ITEMS, NEIL J. RODGERS OFFERS COMPLIMENTARY SHIPPING IN THE USA.  SIGNATURE IS REQUIRED ON BOOT AND BAG SHIPMENTS.

FOR SHIPMENTS TO CANADA:

THE FEE FOR SHIPPING TO CANADA IS $30.00 PER ITEM.  THE CUSTOMER IS RESPONSIBLE FOR ANY IMPORT TAXES / DUTIES,  ENTRY FORMALITIES AND SALES TAX / VAT.  THE SHIPPING COMPANY WILL CONTACT YOU WITH INSTRUCTIONS ON THE PAYMENT OF ALL CHARGES AND THE DELIVERY COMPANY WILL RETAIN THE PRODUCT UNTIL FULL PAYMENT IS RECEIVED.  PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND IN THE EVENT YOU CHOOSE NOT TO PAY ANY OF THESE COSTS, WE RESERVE THE RIGHT TO CHARGE ANY ADDITIONAL EXPENSES INCURRED BY NEIL J. RODGERS TO YOU.  

REST OF WORLD:

THE FEE FOR SHIPPING TO OTHER DESTINATIONS IS AS FOLLOW:

EUROPE / UNITED KINGDOM:

FOR ORDERS UPTO $500:    $120.00

FOR ORDERS ABOVE $500:  $160.00

ASIA / AUSTRALIA:

FOR ORDERS UPTO $500:    $160.00

FOR ORDERS ABOVE $500:  $200.00

ALL OTHER DESTINATIONS:

FOR ORDERS UPTO $500:    $120.00

FOR ORDERS ABOVE $500:  $200.00

FOR SALES OUTSIDE OF THE USA, THE CUSTOMER IS RESPONSIBLE FOR ANY LOCAL IMPORT TAXES / DUTIES,  ENTRY FORMALITIES AND SALES TAX / VAT.  THE SHIPPING COMPANY WILL CONTACT YOU WITH INSTRUCTIONS ON THE PAYMENT OF ALL CHARGES AND THE DELIVERY COMPANY WILL RETAIN THE PRODUCT UNTIL FULL PAYMENT IS RECEIVED.  PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND IN THE EVENT YOU CHOOSE NOT TO PAY ANY OF THESE COSTS, WE RESERVE THE RIGHT TO CHARGE ANY ADDITIONAL EXPENSES INCURRED BY NEIL J. RODGERS TO YOU.  

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EXPEDITED SHIPPING IS AVAILABLE TO PHYSICAL ADDRESSES WORLDWIDE FOR AN ADDITIONAL FEE.  PLEASE CONTACT US AT INFO@NEILJRODGERS.COM FOR EXPEDITED AND INTERNATIONAL RATES.

ALL SHIPMENTS ARE FULLY INSURED FOR LOSS AND DAMAGE.

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RETURN POLICY

NEIL J. RODGERS WILL ACCEPT MERCHANDISE PURCHASED FROM OUR WEBSITE FOR REFUND WHEN RETURNED IN IT'S ORIGINAL CONDITION AND ACCOMPANIED BY THE ORIGINAL SALES SLIP / RETURN FORM.  ITEMS MUST BE RETURNED UNUSED AND UNDAMAGED IN THEIR ORIGINAL PACKAGING (FOR SHOES, THAT INCLUDES ORIGINAL SHOE BOX /DUST BAG /HEEL TAPS /ADHESIVE SOLE TAGS; AND FOR BAGS, THAT INCLUDES ORIGINAL BAG BOX AND DUST BAG).  PLEASE ENSURE THAT SHOES ARE WORN ONLY ON A CARPETED SURFACE AND ARE UNMARKED.  BOXES NEED TO BE WRAPPED AND FULLY PROTECTED FOR SHIPPING. 

USA / CANADA:
MERCHANDISE MUST BE RETURNED (I.E. POSTMARKED) TO NEIL J. RODGERS WITHIN 14 DAYS FROM THE DATE OF DELIVERY.  

FOR A FULL REFUND (OR AN EXCHANGE) ON NON-SALES ITEMS,  PLEASE E-MAIL US AT INFO@NEILJRODGERS.COM FOR A RETURN LABEL.

FOR EXCHANGES, PLEASE REQUEST THAT WE SET ASIDE AN ALTERNATIVE PAIR OF SHOES (AS OPPOSED TO MAKING A SECOND PURCHASE).  WE WILL RESPOND PROMPTLY WITH RESPECT TO AVAILABILITY.

CUSTOMERS ARE ALLOWED ONE EXCHANGE PER PURCHASE WITH FREE SHIPPING / RETURN.  ADDITIONAL EXCHANGES AGAINST A PURCHASE ARE SUBJECT TO A CHARGE OF $20.00 FOR SHIPPING AND $20.00 FOR RETURNS.

ITEMS PURCHASED ON FINAL SALE  FOR DELIVERY WITHIN THE USA ARE RETURNABLE ONLY FOR STORE CREDIT OR AN EXCHANGE AT A CHARGE OF $20.00 PER PAIR.  PLEASE EMAIL US AT INFO@NEILJRODGERS.COM FOR A RETURN LABEL.  

ITEMS PURCHASED ON FINAL SALE FOR DELIVERY TO CANADA ARE FINAL AND ARE NOT ELIGIBLE FOR RETURN / REFUND / EXCHANGE. 

REST OF THE WORLD:

FOR NON-SALES ITEMS, PLEASE EMAIL US AT INFO@NEILJRODGERS.COM FOR A RETURN LABEL.  THE COST TO USE THE LABEL IS US$ 120.00 PER PAIR.  

MERCHANDISE MUST BE RETURNED (I.E. POSTMARKED) TO NEIL J. RODGERS WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

PURCHASES OF SALES ITEMS ARE FINAL AND ARE NOT ELIGIBLE FOR RETURN / REFUND / EXCHANGE. 

FOR INTERNATIONAL SHIPMENTS, PLEASE STATE ON ALL CUSTOMS FORMS THAT ITEMS ARE BEING RETURNED FOR A REFUND.  FAILURE TO MAKE SUCH A DECLARATION MAY RESULT IN THE SHOES BEING RETURNED TO YOU OR YOUR ACCOUNT INCURRING A CHARGE FOR DUTIES.  PLEASE NOTE THAT FOR NON-USA RETURNS, TAXES AND DUTIES ARE NOT REFUNDABLE NOR FOR THE ACCOUNT OF NEIL J. RODGERS.

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ALL UNDAMAGED, PROPERLY RETURNED ITEMS WILL BE CREDITED TO THE ORIGINAL PURCHASER'S ACCOUNT AS QUICKLY AS POSSIBLE.  NEIL J. RODGERS RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS.  SOILED OR DAMAGED RETURNS WILL BE SENT BACK TO THE CUSTOMER (AT CUSTOMER'S EXPENSE) AND A REFUND WILL BE DENIED.  

FOR QUESTIONS ON ORDERS, SHIPPING AND RETURNS, PLEASE EMAIL US AT INFO@NEILJRODGERS.COM.

PRODUCT DISCOUNTS

IF A CUSTOMER BUYS A FULL PRICED ITEM AND IT BECOMES DISCOUNTED ON THE WEBSITE WITHIN TWO WEEKS OF THE PURCHASE DATE, THE CUSTOMER CAN REQUEST THAT THE PURCHASE BE ADJUSTED TO THE DISCOUNTED PRICE.

THIS ONLY APPLIES TO FULL PRICED ITEMS AND IS CONDITIONAL ON THE ITEM STILL BEING AVAILABLE ON THE WEBSITE IN THE SIZE ORIGINALLY ORDERED.  

ITEMS INITIALLY PURCHASED AT A DISCOUNT DO NOT QUALIFY FOR AN ADJUSTMENT.

MEMBERS ARE ENTITLED TO AN ADJUSTMENT DURING MEMBER SALES WITHIN TWO WEEKS OF THE PURCHASE DATE UNDER THE CONDITION THAT THEY WERE A MEMBER WHEN THEY MADE THE ORIGINAL PURCHASE.

 

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