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CUSTOMER CARE

SHIPPING POLICY

NEIL J. RODGERS OFFERS FREE WORLDWIDE SHIPPING. ALL ORDERS WILL SHIP WITHIN TWO BUSINESS DAYS FROM PROCESSING. FREE SHIPPING OUTSIDE THE USA AND CANADA IS NOT AVAILABLE ON SALES ITEMS.

FOR DELIVERY WITHIN THE USA / CANADA, YOUR SHOES SHOULD ARRIVE WITHIN THREE TO FIVE BUSINESS DAYS FROM SHIP DATE (UNLESS DELAYED BY EVENTS BEYOND OUR CONTROL).

FOR DELIVERY OUTSIDE THE USA: THE CUSTOMER IS RESPONSIBLE FOR ANY LOCAL IMPORT TAXES / DUTIES,  ENTRY FORMALITIES AND SALES TAX / VAT.  THE SHIPPING COMPANY WILL CONTACT YOU WITH INSTRUCTIONS ON THE PAYMENT OF ALL CHARGES AND THE DELIVERY COMPANY WILL RETAIN THE PRODUCT UNTIL FULL PAYMENT IS RECEIVED.  PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND IN THE EVENT YOU CHOOSE NOT TO PAY ANY OF THESE COSTS, WE RESERVE THE RIGHT TO CHARGE ANY ADDITIONAL EXPENSES INCURRED BY NEIL J. RODGERS TO YOU.  

EXPEDITED SHIPPING IS AVAILABLE TO PHYSICAL ADDRESSES WORLDWIDE FOR AN ADDITIONAL FEE.  PLEASE CONTACT US AT SALES@NEILJRODGERS.COM FOR EXPEDITED AND INTERNATIONAL RATES.

A SIGNATURE IS REQUIRED UPON RECEIPT OF GOODS.  FIRST TIME ORDERS MUST BE SHIPPED TO AN ADDRESS THAT CAN BE VERIFIED BY THE CUSTOMER.  

ALL SHIPMENTS ARE FULLY INSURED FOR LOSS AND DAMAGE.
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RETURN POLICY

NEIL J. RODGERS WILL ACCEPT MERCHANDISE PURCHASED FROM OUR WEBSITE FOR REFUND WHEN RETURNED IN IT'S ORIGINAL CONDITION AND ACCOMPANIED BY THE ORIGINAL SALES SLIP / RETURN FORM.  

MERCHANDISE MUST BE RETURNED (I.E. POSTMARKED) TO NEIL J. RODGERS WITHIN 14 DAYS FROM THE DATE OF DELIVERY.  FOR A FULL REFUND (EXCLUDING TAX AND DUTIES ON SALES OUTSIDE THE UNITED STATES),  SHOES MUST BE RETURNED UNUSED AND UNDAMAGED IN THEIR ORIGINAL PACKAGING (ORIGINAL SHOE BOX, DUST BAG, HEEL TAPS, AND ADHESIVE SOLE TAGS).  PLEASE ENSURE THAT SHOES ARE WORN ONLY ON A CARPETED SURFACE AND ARE UNMARKED.  BOXES NEED TO BE WRAPPED AND FULLY PROTECTED FOR SHIPPING. 

US AND CANADA:  

FOR YOUR CONVENIENCE, A PREPRINTED RETURN SHIPPING LABEL WILL BE INCLUDED WITH YOUR SHOES.  THE COST TO USE THE LABEL IS US$ 10.00 PER RETURN FROM WITHIN THE UNITED STATES AND CANADA. 

REST OF THE WORLD: 

PLEASE EMAIL US AT SALES@NEILJRODGERS.COM FOR A RETURN LABEL.  THE COST TO USE THE LABEL IS US$ 50.00 PER RETURN FOR NON-SALE ITEMS.  PURCHASES OF SALES ITEMS ARE FINAL.  

FOR INTERNATIONAL SHIPMENTS, PLEASE STATE ON ALL CUSTOMS FORMS THAT ITEMS ARE BEING RETURNED FOR A REFUND.  FAILURE TO MAKE SUCH A DECLARATION MAY RESULT IN THE SHOES BEING RETURNED TO YOU OR YOUR ACCOUNT INCURRING A CHARGE FOR DUTIES.  PLEASE NOTE THAT FOR NON-USA RETURNS, TAXES AND DUTIES ARE NOT REFUNDABLE.

ALL UNDAMAGED, PROPERLY RETURNED ITEMS WILL BE CREDITED TO THE ORIGINAL PURCHASER'S ACCOUNT AS QUICKLY AS POSSIBLE.  NEIL J. RODGERS RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS.  SOILED OR DAMAGED RETURNS WILL BE SENT BACK TO THE CUSTOMER (AT CUSTOMER'S EXPENSE) AND A REFUND WILL BE DENIED.  

FOR ORDERS, SHIPPING AND RETURNS PLEASE EMAIL US AT SALES@NEILJRODGERS.COM.

 

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